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The Journal
CUSTOMER SATISFACTION: OUR NUMBER 1 PRIORITY

                                                        

                      

 

Here at Brenda Macleod Handbags, keeping our customers completely satisfied every time is our priority goal. Our customers support make it possible for us to grow as a brand.

To allow us achieve this goal, we've designed our website with our end customer in mind: keeping it simple, self explanatory and easy to use. We respond to our customer enquiries as soon as possible, usually within a few hours (at peak times) or sometimes almost immediately, orders received are sent out and delivered within estimated times, and a follow up after care service is provided to ensure that they are completely satisfied with their purchase. 

We are proud to say that we've nailed this goal every time and  this is evident in the reviews that we receive from our customers. We are not able to share all the reviews at once, but from time to time, we will share some of them with you.

One of our customers, a medical doctor, who lives in Norway was visiting the UK for a medical conference in Manchester. She had previously ordered the Orange Jane Tote and this time wanted to order the Joan tote but she was not sure about what colour to go for. She got in touch by email asking some questions to help her decide what to go for. All her emails were responded to timely and her order was sent out according to her instructions - she wanted delivery on time to her hotel in Manchester (for the period that she would be there), rather than to her home address in Norway. We did what we know best to do: fulfilling her order and honouring her instructions.

 On receipt of her new handbag, she sent me a beautiful feedback which I would like to share with you all:

"Good morning Brenda,
I arrived at my hotel in Manchester late night yesterday (after spending some days off in London), and the first I noticed at the desk behind the receptionist was my parcel. I opened the parcel as soon as I was in my room – and I was thrilled – the bag is gorgeous! It is always a bit difficult to imagine how a bag really looks like when you buy online. This bag exceeded my expectations; lovely colour, elegant shape, beautiful leather – I could not be more satisfied with my purchase!
And thanks a lot for a great service during this purchase.
Now I must get ready for my course.

Have wonderful days and good luck with your business.

Best regards,
Valborg"

Thank you so much Valborg, you give me the opportunity to do what I love and make it so worthwhile.

Valborg ordered the Joan Tote in Burgundy Leather. You can order yours here.

Love
Brenda xx
Inspirational Woman: Brenda Macleod

 

 

"I love Brenda Macleod Bags but...........I want to know more about the person behind the brand".

This is one of the comments I've been getting for some time now. It made me sit back and think, asking myself questions like: what is my inspiration? What inspired me to go out and start my own business? What is the DNA of the Brenda Macleod brand? What does the future hold for the brand?

It would be so easy to sit back and write you a long story about where I come from, how I started my brand and bla-bla-blah! but I'm not going to bore you with the story of my life, just basic facts that tell you in a nutshell what makes me tick!

I've done a few interviews over the past two years since I launched my brand but the one that sums up both me as a person and the Brenda Macleod brand is the one I had with www.wearethecity.com, the leading website for professional women in the UK. To read my interview and get to know more about the brand and the future, please click here.

Happy Reading!

Love,

Brenda xxx

 

Joan Tote: The Perfect Work Life Organiser

  

Getting it right between our work life and everything else can most times be like a balancing act.

If you've been been struggling to get this act together, then check out the 3 simple tips offered by the gorgeous blogger Jasmine from the blog www.afiaandjay.com for some inspiration.

Her first tip is to "get a bag that you can put everything in", preferably a structured tote like our Brenda Macleod Joan tote bag in blue natural leather. Joan takes your laptop(13" and less), work documents and personal essentials, and comes with a detachable and adjustable shoulder strap for hands free days!

Check out more of Jasmine's top tips from her blog here.

Shop the Blue Joan tote here.

 

Love,
Brenda xxx
FASHION ONE TV SUPPORTS BRENDA MACLEOD

 

Setting up my design label was a complete leap of faith built on passion, love and commitment.

Passion for handmade, quality leather accessories, a love for minimal designs with great detailing and a commitment to make women look effortlessly stylish.

It's been a journey, an exciting one with a lot of the good, the bad and the ugly but I wouldn't have it any other way. I have had so much support on this journey, one of such support has been our recent interview and feature on Fashion One TV.

A huge thank you to the gorgeous Stephanie Jones and Fashion One TV for not only featuring me on their network but also posting  a video with excerpts of the programme on Youtube. Myself and my team are very excited and grateful!

Watch the video here and SHOP the collection here.

Love,
Brenda xxx

 

PERSONAL STYLE: LEATHER & LACE...

 

 When the beautiful Scottish blogger Michelle from the blog Kingdom of Style choose the black Joan bag, I was excited to see how she would wear it. Michelle is very artistic and design forward, with a unique sense of style that portrays fashion as simple and beautiful art. 

Staying true to her style, she created a monochrome perfection with a pair of black leather trousers, a black and white lace top and a grey overcoat, finishing the look with a pair of edgy sun glasses and of course, the Joan bag.

The Joan bag is effortlessly stylish and light, with a lot of room to hold your personal essentials. It can also hold your iPad Air and a 13" laptop, and is practical enough to be used everyday. 

Made for the woman on the go, who wants to stand out from the crowd and be admired, she has a detachable shoulder strap that can be adjusted to suit your size, wearing her as a cross body or shoulder bag.

Overall, Joan is handmade by traditional craftsmen in Florence, Italy using the finest full grain natural leather and golden brass hardware. It is truly a timeless piece that will grow more beautiful as you wear her over time.

In Michelle's own words "I now use it every single day, not just for meetings, because it's roomy and really quite light". 

Thank you so much Michelle for taking the time to share your style and images with us. It's edgy, elegant and chic!

To see more of Michelle's review on the Joan bag, click here.

To follow Michelle's blog, click here.

SHOP MICHELLE'S BAG HERE

With Love,

Brenda xxx

Celebrate Valentine's Day......


Sunday February 14th is Valentine's day....a day to celebrate love...love for ourselves...love for our partners...love for our nearest and dearest!

Everyone in a relationship will be looking forward to Sunday with great excitement! If you are single, join in the fun and celebrate yourself...celebrate your strength and beauty!

Whether you are in a relationship or you are single, let valentine's day be a day you truly spoil yourself with a timeless gift you would love for a very long time.

Why not take the time and look at our beautiful collection of handbags, you'll find one to cherish and love for a very long time.

SHOP YOUR VALENTINE GIFT

A classic style for the woman on the go!

For the woman on the go, a stylish hands-free bag always becomes a necessity. 

Lightweight, timeless and beautifully handcrafted in full grain Italian vegetable tanned leather, the Fiona handbags have been designed with style and comfort in mind.

Each bag is proportionately sized and comes with a generous and spacious interior filled with deep pockets to keep you effortlessly organised while on the go. With a comfortable, adjustable and detachable shoulder strap, you can wear the Fiona bag hands-free as a cross body or shoulder bag.

So, whether you are going to work, taking the kids out or simply indulging in a shopping spree with your friends, the Fiona bag will keep you covered.

SHOP THE FIONA COLLECTION

With Love,

Brenda xxx

 

 

Wishing you a Happy Christmas!

Christmas is the most wonderful time of the year!

It is a time we let go of everything, and come together with families, friends and all our loved ones to share love, food, laughter and presents.

As we celebrate this special time of the year, I'll like to wish all our wonderful customers a beautiful and happy christmas.

With Love,
Brenda xxx
A FUN PHOTOSHOOT

 

Thank you so much to all of you that sent me emails and phone calls requesting for images of real women wearing some of our bags.

I took your requests onboard and organised a photoshoot to create a Lookbook that portrays how to style each of our handbags. I also wanted to show the actual size of each bag on the body (bearing in mind that most of our bags are designed to be generous in size to carry both your work and personal essentials).

Our theme for the shoot was kept in line with some of our brand values: to have fun with the bags, look elegant and keep it practical.

We worked with two amazing photographers, Alison White and John Baikie, shooting from two different studios on two different days, but the end results were exactly the same, capturing the look and style we set out to achieve.

Overall, we all had a good laugh, lots to eat and drink and a very fun day!

We are now working behind the scenes to choose the best images and put them on the website for you.

Love,
Brenda xxx

 

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