CUSTOMER SATISFACTION: OUR NUMBER 1 PRIORITY
Here at Brenda Macleod Handbags, keeping our customers completely satisfied every time is our priority goal. Our customers support make it possible for us to grow as a brand.
To allow us achieve this goal, we've designed our website with our end customer in mind: keeping it simple, self explanatory and easy to use. We respond to our customer enquiries as soon as possible, usually within a few hours (at peak times) or sometimes almost immediately, orders received are sent out and delivered within estimated times, and a follow up after care service is provided to ensure that they are completely satisfied with their purchase.
We are proud to say that we've nailed this goal every time and this is evident in the reviews that we receive from our customers. We are not able to share all the reviews at once, but from time to time, we will share some of them with you.
One of our customers, a medical doctor, who lives in Norway was visiting the UK for a medical conference in Manchester. She had previously ordered the Orange Jane Tote and this time wanted to order the Joan tote but she was not sure about what colour to go for. She got in touch by email asking some questions to help her decide what to go for. All her emails were responded to timely and her order was sent out according to her instructions - she wanted delivery on time to her hotel in Manchester (for the period that she would be there), rather than to her home address in Norway. We did what we know best to do: fulfilling her order and honouring her instructions.
On receipt of her new handbag, she sent me a beautiful feedback which I would like to share with you all:
"Good morning Brenda,
I arrived at my hotel in Manchester late night yesterday (after spending some days off in London), and the first I noticed at the desk behind the receptionist was my parcel. I opened the parcel as soon as I was in my room – and I was thrilled – the bag is gorgeous! It is always a bit difficult to imagine how a bag really looks like when you buy online. This bag exceeded my expectations; lovely colour, elegant shape, beautiful leather – I could not be more satisfied with my purchase!
And thanks a lot for a great service during this purchase.
Now I must get ready for my course.
Have wonderful days and good luck with your business.
Thank you so much Valborg, you give me the opportunity to do what I love and make it so worthwhile.
Valborg ordered the Joan Tote in Burgundy Leather. You can order yours here.